As users of Skype - the world's most popular Internet telephone set service - struggled to get online Friday, the company continued to ask for patience.
Skype, which is owned by eBay, first reported outages Thursday, blaming a software glitch. By Friday morning, Skype had updated its Web page to tell users it was "on the road to recovery."
"Skype is stabilizing, but this process may continue throughout the day," the heartbeat.skype.com blog stated. "An encouraging number of users can now use Skype once again. We know we're not out of the woods yet, but we are in better shape now than we were yesterday."
The company assured users that the crash was related to an algorithm deficiency within Skype networking software and not some kind of cyberattack. Still, the outage is a blow to the growing company that has become a key aspect of eBay's financial strategy.
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